What is the return policy?
Due to the fact that each piece is made to order, we do not accept returns or exchanges. All purchases are final sale. We provide multiple photos of gemstones with dimensions in order for you to be confident in your purchase. We are always happy to provide more photos or videos of gemstones before purchase if requested! If your item is damaged, please email us within 48 hours of receiving the item so we can accommodate you, keep in mind natural gemstones will have imperfections. If your jewelry becomes damaged within 30 days of receiving it, we will do our best to accommodate you with a new or different piece, depending on our bead inventory. Botanical Body Bar is not responsible for return shipping fees.
How does shipping work?
Domestic shipping (within the US) is free when you spend over $100, always! Discount will automatically be applied, so no code needed. We ship USPS, FedEx, and/or UPS. We do ship internationally, cost is based on weight of package and destination. If you need an order expedited please send us an email so we can accommodate you.
Do you offer custom sizes for bracelets?
Each bracelet is made with a stretch, elastic cord measuring approximately 6.5-7 inches, which is the average woman's size. However, we do offer customized sizing options, just leave a message with your order and we're happy to accommodate you! Please measure your wrist ahead of time, as we do not offer refunds for resizing options once purchased.
Are the bracelets real gemstones?
We take pride in the fact that our bracelets are made with all natural gemstones. If a stone is irradiated or treated in any way, we will note that in the description because we believe transparency is key! Due to the nature of gemstones, each piece will be unique and may vary in color & appearance, which makes them that much more special!
How do I care for my gemstone jewelery?
Certain stones, based on their natural properties, may fade in excessive sunlight, therefore it’s best to avoid keeping your bracelets in direct light for long periods of time. You should also avoid submerging your bracelets in water as the elastic band may become weak. Take care when taking your bracelets on and off to avoid any pulling or tugging on the cord.
​
Do I have to cleanse and charge my gemstones?
To get the most out of your stones, it's a good idea to cleanse them regularly (i.e. with smudge wands or other crystals) to dispel old energies they have absorbed. It is also important to charge your stones (i.e. in moonlight/sunlight/using other crystals) to keep them energized. Your stones should feel light and powerful when cleansed and ready for use. If they feel heavy and drained, it's time for a cleansing session!
Is it going to be a good day?
It will be the kind of day you choose. We can choose to have a good day everyday, remember that!
​
Staying grateful is key. If you're reading this, I'm grateful for you..